Privacy Policy
How we collect, use, and protect your personal information.
1. Who We Are
This Privacy Policy applies to the website polvune.com, operated by Polvune, located at Av. Vicuña Mackenna 6100, local 2050, Santiago, Chile. We can be reached at info@polvune.com or +56 2 2952 6988.
This website provides an introductory online educational course explaining the general characteristics of financial instruments available in Chile. The content is informational and does not constitute financial advice.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Contact information: Name, email address, and phone number when you submit our contact form.
- Usage data: Information about how you interact with our website, including pages visited, time spent, and browser type, collected through cookies and analytics tools.
- Technical data: IP address, browser type and version, time zone setting, operating system, and platform.
- Cookie data: Information stored in cookies as described in our Cookie Policy.
3. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- To respond to your inquiries submitted through our contact form.
- To improve and maintain the functionality of our website.
- To analyze website usage and understand how visitors interact with our content.
- To comply with applicable legal obligations under Chilean law.
We do not use your personal data for direct marketing, profiling, or automated decision-making that produces legal effects.
4. Legal Basis for Processing
Our processing of your personal data is based on:
- Your consent: When you submit a contact form and check the privacy consent box, or when you accept cookies.
- Legitimate interests: To operate and improve our educational website.
- Legal obligation: Where required by Chilean law, including Ley N° 19.628 sobre Protección de la Vida Privada.
5. Data Retention
We retain contact form submissions for a maximum of 12 months, after which they are securely deleted. Usage and analytics data may be retained for up to 24 months. Cookie data is retained as described in our Cookie Policy.
6. Sharing of Personal Data
We do not sell, rent, or trade your personal data to third parties. We may share data with trusted service providers who assist us in operating our website (such as hosting providers and analytics services), under strict confidentiality agreements. These providers are only permitted to use your data to provide services to us.
7. International Transfers
Some of our service providers may be located outside of Chile. Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable Chilean privacy law.
8. Your Rights
Under Chilean law (Ley N° 19.628), you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Request the deletion of your personal data where it is no longer necessary.
- Withdraw consent at any time where processing is based on consent.
- Object to the processing of your personal data.
To exercise any of these rights, please contact us at info@polvune.com. We will respond to your request within 30 days.
9. Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Links to Third-Party Sites
Our website may contain links to third-party websites for reference purposes. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
12. Contact
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Polvune
Av. Vicuña Mackenna 6100, local 2050, Santiago, Chile
Email: info@polvune.com
Phone: +56 2 2952 6988